Do you ship internationally?
Yes, we do, you will need to contact us for the best rate, tell us what you need and we will do what we can to make it work.
How long until I receive my order?
Orders placed before 3 pm Monday to Friday are shipped same day in 99% of cases. Once your order ships we’ll send you an email with tracking information. We’re shipping from Queensland via Toll Priority 1-2 Day. Delivery Australia Wide is 1-2 Days provided your item is in stock, if the stock is unavailable we will contact you to discuss an alternative option.
1-2 Day shipping is only to physical addressed and must be signed for if PO Box is provided Shipping will default to Australia Post Regular post with tracking. Read More about our Shipping Policy Here
How do I setup my files?
Best results are achieved with Vector files, Convert all text to outlines and save as PDF, SVG or AI.
if you can supply a Vector the next best are very large Bitmap files PNG, JPEG, etc. You’ll get best results with big files, over 1000px wide or tall. Use high contrast images like a logo, text, or icon. Photos of an illustration might work, but you’ll want to photograph them or scan them in so that the whites are bright and the blacks are super dark.
Are there files that won’t work?
- We can not work directly from images that are low resolution.
- We often can’t work from images found on the internet – most files online are only 72 dpi/ppi and aren’t high enough resolution for the production.
- We can’t set-up a file or create a custom design based on a photograph that you have taken or found.
I have found a font I like can I get my stamp made using it?
Absolutely, here is what you can do:
Create a file
- Download your font and create your artwork in a program of your choice.
- Convert all text to outlines
- Save as SVG, PDF, or AI and upload a copy when placing your orde
Tell us where to go!
- find a font online that is free for commercial use and send us a link. (Some great places for free fonts Dafont, Google Fonts, Font Space, Font Spring, Font Squirrel.)
- Send us the text word or phrase you would like, Spell it out exactly how you would like it to appear.
- We will create the artwork and send through a proof for approval.
How do I get Trodat Ink Pads out?