How can we help?


Shipping & Delivery

Can I expedite my shipping?

Absolutely, Express Post is an option. For Metro areas, it's 1-2 days and for Regional areas, it's 2-4 days. This excludes weekends and peak periods. For more details on shipping, please refer to our Shipping & Delivery page.

Do you provide tracking information for my order?

Yes, upon shipment from our warehouse, an email notification containing a tracking number will be sent to you. To view the status and tracking of your order, please visit the delivery partner's website.

Australia Post Tracking

Where is my order?

After shipping, you'll receive a tracking number via email. Monitor its status for updates. For multiple order tracking, log into your account. Remember, back-ordered items may delay your entire shipment as we usually ship complete orders.

For international or interstate items, tracking might take a few days to update. If the delivery date has passed, wait 1-3 more days for updates. If it's over 3 days late, contact the carrier or our Customer Team for assistance. Contact Us

How do I know my order has been dispatched?

You'll get an email or SMS with tracking details once your order is processed. This means it's labelled and ready for collection. Our Australia Post pickup is typically at 4:30 p.m. on weekdays.

Are all items in my order shipped together?

We strive to ship all items together, but there can be exceptions. Reasons for split shipments might include bulk orders, items shipping from different locations, special packaging needs, weight considerations, regulatory restrictions, promotional or pre-ordered items, inventory errors, or to expedite delivery. If items from your order are sent in separate consignments, we'll inform you.

What if my order is delayed or late?

We apologise for any inconvenience caused by delays. Firstly, please check your order's status using the tracking link in your despatch email orAustralia Post Tracking Tool, If you still have concerns, don't hesitate to contact our customer service team. We're committed to ensuring you receive your order as soon as possible.

Can I change my delivery address after placing an order?

If you've made an error with your address, please contact us immediately. As long as your order hasn't been approved or shipped, we can adjust the address in our system. Reach out to us via email promptly.

What happens if I'm not home during delivery?

All our shipments are sent as "signature on delivery" with insurance for your peace of mind. If you prefer your order to be left in a safe place, subject to Australia Post policy, please leave a note at checkout.

Do you deliver on weekends?

We utilise Australia Post for our shipments. In certain locations, Australia Post delivers on weekends. To determine if your location has Weekend delivery, consult your local post office or use Australia Post's Parcel Collect for convenient 24/7 parcel retrieval.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.

Can I cancel my order?

We completely get it, we change our minds too!

Orders can be cancelled or edited using the link provided in your order confirmation email, this can only be done before the design is approved for despatch. Once your order has been moved to production we are not able to cancel.

Product & Order Questions

Do you offer wholesale options?

Absolutely! For wholesale inquiries, kindly complete our Wholesale Contact form. Once received, we'll be in touch for a deeper conversation to see if we're a good match.

When will my JP stamps ship?

Every JP Stamp order undergoes a manual review to ensure accuracy. If there are any discrepancies, we will contact you with a proof for clarification.

By default, JP stamps are shipped without a proof.

However, if you prefer to review a proof before shipping, please select the "Please provide proof" option in the customiser when placing your order.

Once approved, your stamp will be added to our production queue. Orders placed before 3 PM AEST are typically dispatched the same day, while those placed after 3 PM will be shipped the following business day.

When will my custom stamps be shipped?

Upon placing your order, you'll receive a design proof for approval or revision within 1 business day.

Once you approve the design, we'll proceed with production. If your order is approved before 3 PM AEST, it typically ships the same day. For approvals after 3 PM, the order will be dispatched the following business day. Rest assured, your custom stamp is worth the short wait!

Customer Service & Support

What are your support hours?

Our Support Hours are Monday - Friday: 9AM - 4:30PM AEST


Phone: 1300 382 452

Contact Us

In-Store & Collection

How will i know when is my order ready to collect?

You'll receive a notification from Stamp Lab when your order is ready for collection. Typically within 1-2 business days after your design is approved.

What hours is Stamp Lab open for pickups?

Pickup at Stamp Lab is 9am-4:30pm, Mon-Fri. As our store operates mainly by appointment, kindly inform us when you're coming.

How long does Stamp Lab hold in-store orders?

Stamp Lab doesn't limit hold duration, but we'll check in after 7-10 days if uncollected. If collecting is difficult, let us know. We can continue to hold at no cost or offer delivery for a small fee.

Does Stamp Lab offer contactless pickups?

Yes! Stamp Lab provides a contactless collection option. Reply to your "ready to collect" email and let us know you would like contactless pickup.

Can another person collect my Stamp Lab order?

Absolutely. Just reply to your "ready for collection" email let us know their name and ensure they have the order number when collecting.

Can I collect my order in-store?

Yes, collection is available and it's a free option. Just choose "local pickup" during checkout. We'll notify you once your order is ready for collection.

Packaging & Sustainability

Is Stamp Lab's packaging sustainably sourced?

Absolutely! Stamp Lab's packaging is sustainably sourced, prioritising eco-friendly materials.

How does Stamp Lab reduce shipping's carbon impact?

Stamp Lab optimises orders with the most compact packaging available, always prioritising low-impact and recyclable materials.

Can I return Stamp Lab packaging for reuse?

While we appreciate the thought, it's best to recycle our packaging via your local curbside recycling. It's efficient and eco-friendly!

Is your packaging eco-friendly?

Absolutely! We use 100% recyclable materials, including recycled Jiffy Bags, compostable satchels, recycled cardboard, and paper tape. Whenever possible, we also reuse cartons.

Promotions & Discounts

Can I get an additional discount coupon?

We understand and appreciate your interest in seeking the best value. At Stamp Lab, we have designed a system where several automatic discounts are applied in the cart based on different quantity purchases. This ensures that you receive the best possible price based on your order volume.

Please note, that we do not provide additional coupons or manual discounts. Our approach is rooted in providing equitable pricing for all our valued customers. This approach also allows us to maintain our promise of delivering Premium Stamps, Hassle-Free and Speedy Delivery.

We truly value your patronage and hope you understand our stance on ensuring fairness in pricing for all.

Returns & Exchanges

What's Stamp Lab's return policy?

At Stamp Lab, if a product falls short of your expectations within 30 days of purchase, we're on hand to repair, replace, or refund it. However, please note that customised items cannot be returned due to a change of mind.

Further information can be found in our Return & Refund policy

I received a defective item. How can I get it replaced?

Upon receiving your order, check it right away. If there's a defect or it's not what you ordered, email us at, and our team will walk you through the next steps.

How do I initiate a return or exchange?

To start a return or exchange, reach out to within 30 days of buying, and our team will guide you through the RMA process.

What should I do if my items arrive damaged?

Please Contact Us immediately; we're here to assist and resolve any issues.

Get in touch

Have questions about your order, or a general enquiry?

Premium Stamps, Hassle-Free and Speedy Delivery. That's our promise to you.