Shipping policy

Last updated: 19 July 2026

We ship Australia-wide and internationally from our facility in Rockhampton, Queensland.

1. Shipping options

Standard β€” Australia Post Regular

  • Metro: 3–5 business days
  • Regional: 5–7 business days

Standard with Authority to Leave β€” Australia Post Regular

Same timeframes as Standard. By selecting this option you authorise Australia Post to leave your parcel at the delivery address without a signature.

Please note: where you choose Authority to Leave, you accept the risk of the parcel going missing after it has been left at your address. We can help you pursue a carrier investigation, but we cannot generally replace parcels lost after delivery where Authority to Leave was selected.

Express β€” Australia Post Express

  • Metro: 1–2 business days
  • Regional: 2–4 business days

Express orders receive priority handling and are dispatched as quickly as possible. These timeframes are Australia Post's estimates and are indicative only β€” they are not a guaranteed delivery date.

International

We ship internationally with tracking. Delivery times vary by destination and we do not provide estimates. Customs duties, taxes and fees on arrival are your responsibility.

2. Delivery timeframes are estimates, not guarantees

Every timeframe on this page has two parts:

  1. Our dispatch time β€” how long we take to prepare, produce and hand your order to the carrier
  2. The carrier's transit time β€” how long Australia Post takes to deliver it

Total delivery time is the sum of both, and neither is guaranteed. Once your order is with the carrier, transit is outside our control. See section 6 of our Refund & Warranty Policy for what happens if an order is delayed.

3. Dispatch times

Our 3:00 PM cut-off applies to orders that are ready to produce β€” that means both of the following have happened before 3:00 PM:

  1. Your order has been placed and paid for, and
  2. Where the product requires a proof, you have approved the proof
  • Ready to produce before 3:00 PM AEST (Queensland time, no daylight saving), with all items in stock β€” typically ships the same business day
  • Ready to produce after 3:00 PM AEST β€” ships the next business day
  • Standard off-the-shelf custom rubber stamps follow normal same-day dispatch
  • Specialty items β€” customised, bulk quantity, oversized, special order and open-box β€” may require 1–10 business days to process

Proofs matter for timing. If you order a custom product at 1:00 PM but don't approve your proof until 4:00 PM, your order becomes ready to produce after the cut-off and will ship the next business day. The quickest way to get your order out is to approve your proof promptly.

If you are in New South Wales, Victoria, the ACT, South Australia or Tasmania during daylight saving, our 3:00 PM cut-off is 4:00 PM your time.

Stock availability

Live stock levels are shown on each product page, and out-of-stock items are marked. Occasionally our recorded stock and physical stock differ.

If that happens and your order is delayed, we will contact you promptly, explain the position, give you a realistic estimate, and offer you the choice of waiting, changing the order, or cancelling for a full refund.

Special order items

Some products are marked as special order. These are not held in stock β€” we order them from our supplier once you place your order. Lead times vary by supplier and are advised at the time of order. Special order items are not returnable for change of mind, though they remain fully covered if faulty.

4. Transit times from Rockhampton

We dispatch from regional Queensland:

  • Brisbane: often next business day
  • Metro capitals: generally faster than regional and rural destinations
  • NT, WA and SA: longer transit times due to distance

5. Free shipping

Free shipping applies to orders at or above our current free shipping threshold.

The current threshold and full shipping rates are shown on our Shipping & Delivery page.

  • Exclusions: bulk quantity, oversized, clearance/bargain and special order items
  • Free shipping must be selected at checkout and cannot be applied retrospectively

6. Tracking

Once your order is dispatched you'll receive an email with a tracking number. Use it on the carrier's website to follow your delivery.

7. Insurance and lost parcels

All orders include the indemnity cover provided by the carrier, subject to the carrier's terms.

If your parcel doesn't arrive, contact us. We'll help you lodge an enquiry with the carrier and work with you to resolve it. Where a parcel is genuinely lost in transit, we will replace or refund it β€” this is separate from parcels left under Authority to Leave (section 1).

8. Redirections and collection

Carriers sometimes redirect deliveries to a local post office or alternative collection point β€” for example where an address is inaccessible, nobody is home, or a signature is required.

A redirected parcel is not lost. You'll be notified by the carrier and will need to collect it or arrange redelivery with them. Uncollected parcels are eventually returned to us; where that happens, redelivery may incur a further shipping charge.

9. Questions

If anything about shipping is unclear, please ask before you order β€” we'd much rather answer a question upfront.

Email: sales@stamplab.com.au
Phone: 1300 382 452

This policy is governed by the laws of Queensland, Australia.