Tracking number will be supplied to you when your order ships. tracking number will allow you to check on the delivery status of your order through the delivery partners webs site or tracking service. Links provided are for convenience only.
If you have any inquiries regarding our shipping, please contact Customer services on 1300 382 452 or at Sales@stamplab.com
Please be aware for all orders outside of Australia, there may be applicable shipping duties and fees for which Stamp Lab is not responsible.
All shipping time frames and deliveries once in shipping service providers legal control are bound by shipping service providers terms of service current terms of service information can be found at the shipping service providers website. Links provided are for convenience only Stamp Lab does not guarantee the links provided are to most current information.
Stamp Lab automatically includes insurance indemnity cover for all orders. Insurance is provided by shipping service providers and is bound by the terms and conditions issued by providers.
Shipping on Specialty Manufactured Items
Please allow 1-5 business days for processing of Special order, Bulk Quantity, Oversize Items and Special Order or “Open Box” items.
Custom Rubber stamps are not considered speciality items and not subject to the extended processing delay, standard off the shelf custom stamps ship same day.
Returns, Refunds and Exchanges
Within 30 days of the original purchase of the product (Exchange/Refund Claim), a new product may be exchanged for another Stamp Lab product or returned for a refund, subject to the following terms and conditions.
To obtain an exchange or refund, you must obtain a Return Merchandise Number (RMA), and Stamp Lab must receive the product with your original manufacturer packaging within the Exchange/Refund Period. To obtain an RMA number, contact Customer Service at email@example.com.
Send the product in the original packaging and RMA Number to:
Warranty Stamp Lab
PO Box 202
Customised, Special order or “Open Box” Items are not eligible for return, refund or exchange unless return, refund or exchange is a result of a product defect cover by Stamp Lab Warranty
Shipping charges incurred in connection with the exchange or return of new merchandise non defective items are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping to Stamp Lab.
Upon receipt of a valid exchange/refund claim during the Exchange/Refund Period, Stamp Lab will, in the case of an exchange, credit the purchase price of the exchanged product (exclusive of taxes and shipping/handling/insurance/duty charges) toward the online order of an in-stock Stamp Lab product. In the case of a refund, Stamp Lab will refund the purchase price of the returned product (exclusive of taxes and shipping/handling/insurance/duty charges) within 30 days of the receipt of the refund claim.
Stamp Lab reserves the right to decline any return or exchange where the product is not in like-new condition. Like-new means the complete product in the original carton with all equipment, packaging, warranties, manuals and/or accessories without damage (including without wear and tear), a restocking fee may be payable for items returned customised products.
In-stock online orders generally ship same day if the order is received before 3 PM AEST. Order cancellations and edits can be initiated by the customer using the link in your order confirmation email, these links are disabled once an order has been processed.
parcel collection is usually 4:30 PM If you would like to cancel an order after processing before despatch, it must be done before 4 PM the same day. Contact firstname.lastname@example.org with your order reference number, if the order has not yet despatched the order will be cancelled and a refund will be issued. if the order has despatched already the merchandise must be returned before a refund can be initiated.
Please be aware for all orders shipping to outside Australia, there may be applicable shipping duties and fees for which Stamp Lab is not responsible.